1. INTRODUCTION

IQES Low Voltage Solutions LLC ("IQES," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.iqeslowvoltage.com), use our services, or communicate with us through any channel including phone calls, text messages, email, or chat.

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, and mailing address.
• Project Information: Details about your project requirements, service needs, property type, location, and budget.
• Communication Records: Records of phone calls (including recordings with AI virtual assistant), chat conversations, emails, and text messages.
• Payment Information: Billing details processed securely through our third-party payment processor (Stripe).
• Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies and Google Analytics.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• To provide quotes, estimates, and service proposals.
• To schedule and confirm appointments and service visits.
• To communicate with you about your projects and services.
• To send SMS/text message notifications (see Section 5).
• To send email communications regarding quotes, invoices, and project updates.
• To process payments and generate invoices.
• To improve our website, services, and customer experience.
• To comply with legal obligations.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party tools that help us operate our business (Stripe for payments, Resend for emails, Twilio for SMS, Retell AI for virtual assistant calls).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Partners: General contractors or project stakeholders only when directly related to your project and with your knowledge.

6. AI VIRTUAL ASSISTANT (ALEX)

Our website features an AI-powered virtual assistant named Alex, powered by Retell AI technology. When you interact with Alex via phone call:

• Your conversation may be recorded for quality and training purposes.
• Information you provide (name, email, phone, service needs) will be captured and stored in our CRM system.
• Alex may transfer your call to a human specialist upon request.
• Call transcriptions are stored securely and used solely for providing you with accurate service.

7. COOKIES AND TRACKING

We use Google Analytics and similar tools to understand how visitors use our website. You can control cookie preferences through your browser settings.

8. DATA SECURITY

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure servers, and access controls.

9. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically for the duration of our business relationship plus 7 years for legal and tax compliance.

10. YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal requirements).
• Opt out of marketing communications.
• Opt out of SMS messages by replying STOP.

11. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. CONTACT US